Onbarg Website Terms and Service Policy

Last Updated: October 12, 2026

1. Introduction and Scope

Onbarg operates the website www.onbarg.com to provide digital products, services, and technology solutions. This policy establishes the general framework governing website use, account registration, orders, purchases, customer support, and interactions with Onbarg.

In this document, “Onbarg” refers to the official website, systems, products, and services provided through the Onbarg domain or other officially designated channels. “User” means any individual or legal entity accessing the website or using its features. “Customer” means a user who orders or purchases a product or service.

By accessing the website, registering an account, placing an order, or using a service, users agree to the applicable provisions of this policy. Users should review the terms applicable to each product or service before purchasing or using it.

Certain products or services may be subject to separate agreements, Service Level Agreements (SLAs), software licenses, or additional terms. Such documents apply alongside this policy. In the event of a conflict, the applicable order of precedence shall be determined by the valid agreement between the parties and applicable law.

2. Onbarg’s Principles and Commitments

Within the scope of its services and accepted obligations, Onbarg aims to:

• Provide clear information about its products, services, prices, and terms of use.

• Make reasonable efforts to deliver services in accordance with published or agreed specifications.

• Communicate material service changes, usage conditions, and relevant limitations where appropriate.

• Address support requests in accordance with the applicable service and support level.

• Protect customer and user information in a manner appropriate to applicable security and legal requirements.

• Respect intellectual property rights and the legal rights of customers and third parties.

• Avoid using customer information beyond the stated purposes unless authorized or permitted or required by law.

The specific commitments applicable to each service may vary according to its technical specifications, contract, purchased plan, and delivery conditions.

3. User Accounts and Registration Information

Where an account is required, users must provide accurate, complete, and up-to-date information.

Users are responsible for maintaining the confidentiality of their login credentials, passwords, verification codes, and other account security information. Activities conducted through an account must comply with applicable laws and service terms.

Users should promptly notify Onbarg through its official support channels if they suspect unauthorized access, suspicious activity, or disclosure of account credentials.

Users must not access another person’s account without authorization, misrepresent their identity, or provide false information to obtain services.

Where justified by security, legal, or contractual considerations, Onbarg may temporarily restrict access to an account or service. Where reasonably possible and consistent with security and legal requirements, Onbarg will explain the reason for the restriction and any steps required to resolve it.

4. Orders, Purchases, and Service Delivery

Orders may be placed through the Onbarg website or its official channels. Product and service features, capacity, limitations, validity periods, prices, and usage conditions are governed by the relevant product description, quotation, or agreement.

Placing an order does not necessarily mean that a service has been activated. Activation or delivery may require complete customer information, payment confirmation, technical review, or other specified steps.

Onbarg makes reasonable efforts to fulfill orders within the stated timeframe. Delivery may nevertheless be affected by incomplete customer information, supplier outages, technical limitations, or circumstances beyond Onbarg’s reasonable control.

Features or services not expressly included in a product description, order, or agreement are not automatically part of Onbarg’s obligations unless subsequently agreed by the parties.

5. Pricing and Payments

Product and service prices are determined by the information published on the website, the applicable quotation, or a valid agreement between the parties. Applicable taxes, additional charges, renewals, excess usage, and other fees, where relevant, are governed by the conditions disclosed for the particular product or service.

Customers must make payments through authorized and published payment methods. Where confirmation from a payment gateway or financial institution is required, a payment receipt alone does not constitute final confirmation of a successful transaction.

Customers may request an investigation into failed payments, missing transactions, duplicate payments, or billing discrepancies. Onbarg will review such requests using available order and transaction records.

If a material pricing or order-information error is identified, Onbarg will notify the customer and take appropriate action in accordance with applicable law and the parties’ agreement.

6. Renewals, Cancellations, and Refunds

Renewal, cancellation, and refund conditions may vary depending on the nature of the product or service.

Before purchasing, customers should review the validity period, automatic or manual renewal conditions, cancellation deadlines, and refund limitations stated on the relevant product page or in the applicable agreement.

Cancellation and refund requests must be submitted through the official support channel or customer account, where available. Requests will be reviewed based on order status, service usage, the terms disclosed at purchase, and applicable legal requirements.

Where a refund is approved, the refundable amount and method of payment will be determined by the applicable service conditions and relevant regulations.

Nothing in this policy is intended to waive customers’ statutory rights or restrict rights that cannot lawfully be waived.

Specific refund conditions—particularly for digital services, subscriptions, software licenses, and services that cannot be reversed after activation—should be clearly disclosed on the relevant product page.

7. Acceptable Use

Users and customers must use the Onbarg website and services lawfully, responsibly, and in accordance with applicable technical documentation.

The following activities are prohibited:

• Using services for unlawful activities or to violate the rights of third parties.

• Attempting unauthorized access to accounts, systems, servers, or other people’s information.

• Distributing malware, conducting cyberattacks, or deliberately disrupting service operations.

• Sending spam, unsolicited bulk messages, or deceptive content through service features.

• Using resources or service capacity beyond the limits of the purchased plan.

• Circumventing security mechanisms, technical restrictions, or access controls.

• Violating intellectual property rights, software licenses, or third-party service terms.

• Providing false identity or business information to obtain services.

Where a violation is identified, Onbarg may issue a warning, restrict access, suspend the affected service, or pursue appropriate legal remedies, depending on the nature and severity of the issue. Emergency measures may be taken without prior notice when necessary to prevent damage or address a security threat.

8. Security, Availability, and Technical Limitations

Onbarg makes reasonable efforts to maintain the security, stability, and quality of its services and applies technical and operational measures appropriate to the products it provides.

However, no online infrastructure or software system can be guaranteed to remain entirely free from outages, attacks, software errors, or disruptions affecting dependent services.

Access to certain services may depend on the customer’s internet connection, network conditions, infrastructure providers, payment systems, third-party services, or software compatibility.

If a disruption occurs, Onbarg will make reasonable efforts to investigate and resolve it within the scope of its obligations for the relevant service. Any guaranteed availability level or recovery timeframe will be governed by the applicable service terms or SLA, where one exists.

9. Customer Responsibilities for Information and Data

Customers are responsible for the information, files, content, data, and instructions they submit, upload, or process through Onbarg services, except where another allocation of responsibility has been validly agreed.

Customers must ensure that their use of such information and content does not violate applicable laws, intellectual property rights, privacy rights, or the rights of third parties.

For services involving storage, hosting, processing, or backup, customers should review the applicable capacity limits, retention periods, and data recovery conditions.

Where backup functionality is offered, its availability alone does not guarantee the complete recovery of all data under every circumstance unless such a commitment is expressly stated in the relevant agreement or service terms.

10. Privacy and Data Protection

In the course of providing its services, Onbarg may process information such as account details, contact information, order history, payment-related information, and technical data necessary for service delivery and support.

Such information may be used for the following purposes:

• Creating and managing user accounts.

• Processing orders and delivering products and services.

• Reconciling payments and related financial matters.

• Responding to support requests.

• Sending service-related, renewal, change, or security notifications.

• Maintaining system security, detecting abuse, and investigating technical incidents.

• Fulfilling legal and contractual obligations.

Onbarg should restrict access to information according to operational needs and security requirements. Personal information must not be disclosed to unauthorized parties without a valid legal basis or authorization.

Certain information may need to be processed through payment gateways, infrastructure providers, or other suppliers to deliver a service. Such processing should be limited to relevant service requirements and conducted in accordance with applicable agreements and laws.

Users may contact Onbarg through its official communication channels to request corrections to their information, ask questions about data use, or raise privacy-related concerns.

Further details concerning data collection, cookies, retention periods, analytics tools, and privacy requests should be provided in a separate Privacy Policy.

11. Intellectual Property and Usage Licenses

All rights in the Onbarg trade name, trademarks, proprietary designs, text, images, software, documentation, and other intellectual property belong to their respective legal owners or are used under valid licenses.

Purchasing a product or using a service does not, by itself, transfer ownership of intellectual property to the customer. The permitted use, installation, copying, modification, transfer, or distribution of software is governed by the applicable product license.

Without valid authorization, users and customers must not reproduce, republish, resell, or otherwise use proprietary Onbarg or third-party content and software in a manner that infringes intellectual property rights.

Customers’ rights in content, data, and materials they create remain subject to applicable ownership laws and valid agreements.

12. Third-Party Services and Providers

Some Onbarg services may rely on third-party infrastructure, payment gateways, software, APIs, or other external services.

The use of these services may be subject to separate terms, security policies, restrictions, and fees imposed by the relevant provider.

Onbarg will make reasonable efforts to disclose material dependencies and limitations. However, changes or disruptions outside its direct control may affect service delivery.

Responsibility for third-party services will be assessed in light of Onbarg’s operational control, its accepted contractual obligations, and applicable law.

13. Limitation of Liability

Onbarg is responsible for performing its expressly accepted obligations in accordance with the applicable service specifications and valid agreements.

Subject to customers’ statutory rights and to the extent permitted by law, liability for damages will be determined based on the nature of the service, control over the cause of the damage, contractual commitments, and applicable conditions.

Onbarg cannot guarantee uninterrupted operation of all networks, third-party systems, or infrastructure outside its direct control. Outcomes dependent on factors beyond its accepted obligations are not guaranteed unless expressly agreed.

Nothing in this policy excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

14. Suspension or Termination of Services

Access to some or all services may be restricted or terminated when a service expires, a valid customer request is received, the terms of use are violated, amounts due remain unpaid, or legal or security requirements apply.

Where reasonably possible, notice will be provided before a non-emergency suspension or termination, allowing the customer an appropriate opportunity to address the issue or retrieve necessary information.

After a service ends, access to data, retention periods, and data export options will be governed by the applicable product terms, agreement, and legal requirements.

Customers should obtain backups of their information where necessary before expiration or termination and review any available data export or migration procedures.

15. Changes to Services and This Policy

Onbarg may update its services and this policy to improve quality, strengthen security, develop products, or comply with legal requirements.

An updated version will take effect on the date stated in the policy or, where applicable, when published on the website. Material changes that directly affect customers’ rights or obligations will be communicated through appropriate means.

Changes must not unlawfully restrict rights customers have acquired under applicable law.

16. Complaints and Dispute Resolution

Onbarg aims to resolve complaints and disputes initially through direct communication and review of the relevant records.

Users may submit a request through official support channels, including the order details, a description of the issue, and relevant supporting documents.

If a dispute cannot be resolved through discussion, it will be handled in accordance with the parties’ valid agreement and the applicable laws governing the competent authority.

17. Governing Law

This policy is intended to operate within the framework of applicable laws and regulations relevant to the service provider’s activities, location, and contractual relationship.

The specific governing law, dispute resolution forum, and service-specific legal requirements should be stated in the relevant contracts and legal documents where necessary.

18. Contact Onbarg

For questions about this policy, service terms, privacy, payments, or complaints, please use the official contact channels published on the Onbarg website.

• Official website: https://www.onbarg.com/

• Support email: info@onbarg.com

• Telephone: 021-91011356

• Registered address or business address: Tehran - Iran

Onbarg encourages users to review the conditions applicable to each product or service before purchasing or using it. If any provision is unclear, customers should contact support before placing an order.

End of Onbarg Website Terms and Service Policy